How this policy works
This document explains the responsibilities, choices, and contact path relevant to this website.
Effective date: September 27, 2026.
Where shipping applies
Shipping is available only for products, destinations, and delivery methods shown or confirmed for the order. Availability may depend on the address, item, quantity, carrier coverage, and other practical restrictions.
Charges and timing
Applicable charges and the best available timing are shown at checkout or confirmed before the order is accepted. Any stated timing is an estimate unless a written confirmation expressly guarantees it.
Order processing and tracking
Processing begins after the required order information and payment or payment method are confirmed. Tracking is provided when the selected carrier supports it.
Address accuracy and delivery attempts
Customers are responsible for providing a complete, accurate, and reachable delivery address. Additional cost caused by an incorrect address, refusal, or repeated failed delivery may need to be agreed before another attempt.
Damage, shortage, or missing delivery
Contact us promptly through the official Contact page with the order reference and useful evidence. We will review the issue with the customer and relevant carrier before confirming the available remedy.
Questions and requests
Use the official contact details published on the Contact page. System and no-reply addresses are not customer contact channels. When contacting us, include enough information to identify the relevant inquiry, order, reservation, listing, or account without sending unnecessary sensitive information.