How this policy works
This document explains the responsibilities, choices, and contact path relevant to this website.
Effective date: September 27, 2026.
Requesting a review
Use the official Contact page as soon as reasonably possible after discovering an issue. Include the order reference, item, reason for the request, and supporting images where relevant.
Eligibility
Eligibility depends on the product, its condition, applicable law, hygiene or safety considerations, customization, digital or perishable characteristics, and the terms confirmed with the order. An item should not be used beyond what is reasonably necessary to inspect it while a request is being reviewed.
Incorrect, damaged, or defective items
If an item arrives incorrect, damaged, or defective, we will review the evidence and applicable order details before confirming repair, replacement, exchange, refund, or another appropriate remedy.
Change-of-mind requests
A change-of-mind return or exchange is available only when the applicable product and order terms permit it. Return delivery responsibility and any condition requirements are confirmed before an item is sent back.
Refund method and timing
An approved refund is normally returned through the original payment route where practical. Processing time depends on the payment provider and is confirmed when the remedy is approved.
Do not return without instructions
Wait for return instructions before sending an item. Unauthorised returns may be delayed, refused, or sent to the wrong location.
Questions and requests
Use the official contact details published on the Contact page. System and no-reply addresses are not customer contact channels. When contacting us, include enough information to identify the relevant inquiry, order, reservation, listing, or account without sending unnecessary sensitive information.